Obligation, opportunity or self preservation

by Steven Tolley 16. August 2008 16:55

How do you view your reporting requirements? The answer may indeed depend upon your view point and indeed the level of detail at which you need to engage with regulation at reporting time. As a chairman your semi-independent views get the healthy exercise of a written articulation of company progress and thoughtful insight to governance. As Chief Executive a review of the nitty gritty management procedures and strategy, what are you being tough on, and where is value being added. Then there is the Finance Director with what many think of being the black and white of the situation,  both the numbers and the financial strategy, a ‘chancellors budget speech’ about assumptions, trends, financial risk management and how the booty might be distributed (or not) to the shareholders. But this is just the named cast of the production, a worthy platoon of other professionals contribute to the final document, from the board to the ranks of company secretaries, IR and Marketing staff, PR agencies, Communications agencies and of course the (these days perhaps slightly paranoid) auditors.  Perhaps it is easy to see why some might view the process as obligation.

Before we get any further, let me state my standpoint, a gesture at least towards transparency. Having spent some time at business school studying business and management, I first have to admit to being generally fascinated by three areas, technology management, corporate governance and strategy (you will see the threads if you have read some of the other blog entries). Working in the business of corporate reporting media you might also expect me to have a positive view of presenting yourself well. My assertion is thus that corporate reporting should be viewed as more opportunity and self preservation than obligation, let's see if I can convince you.

Teaching grandmother to suck eggs

I’m suggesting you have only two reasons for your IR communications:

  • Demonstrating Corporate Governance – How the managers are managing
  • Value Recognition – Helping the market to be efficient

Demonstrating Corporate Governance

Let’s just clarify why corporate reporting takes place, indeed this article is essentially about investor relations so let’s be clear about agency theory...on the whole these days the owners of companies don’t work within them (I know there is an argument that the staff partly own the company through pension investments and such like but let’s not go there now). As a consequence there is demand for people like you to take responsibility for someone else’s company, hopefully run it well, and get appropriate compensation. Now here is the difficulty, how do the shareholders manage you?

Over the last few decades in particular, reviews of corporate governance in the UK (and indeed worldwide) have been responding in part to a growing line of corporate scandals. In order to reduce the likelihood of these occurrences there have been three broad lines of review, transparency (how easily can shareholders get to the truth), independence ( are auditors and non-executive directors keeping their eyes open and speaking-up) and reducing moral hazard (aligning the directors with the shareholders so they too ‘feel the pain’).

As a consequence of this, a significant part of your reporting is devoted to complying with either listing rules if you are not a primary listing on the official list (i.e. Main Market Listed) or the combined code if you are, as well as with parts of the Companies Act (both of these embody much of the EU governance legislation at the minimum level or at a higher national standard)

There have been many debates and interesting articles written about what value the management team bring to a company, but suffice to say the opportunity to put forward the case for a well run business rests with your governance communications plan. Many investors put considerable weight on the competence of the directors to ‘manage risk’ which as I’m sure you all know is about balance, rather than necessarily reduction, and thus the clarity of your communication is paramount.

On the back of the core governance requirement comes the implied need to ‘be good’, and your CSR reporting can hopefully strike the right balance between giving back to the communities and countries where resources are being drained and not negatively impacting the shareholders return by supporting director’s pet causes.

In short your governance reporting has a great opportunity to build trust, convince existing and future shareholders that the organisation is well managed and that it has an appropriate view of maintaining its external environment (though largely self-serving).

Value Recognition

Describing value is a precarious task, at perhaps a simplistic level moving to a common accounting standard (like IFRS) seems like an obvious step in the right direction, but there is a lot more to value than the accounts. If you believe that history repeats itself then a good explanation of the financial performance achieved to date may be sufficient. For those of you who measure internal performance through management tools like EVA (Economic Value Added) you know that in real terms adding value means far more than reporting profit.

It then seems to be incumbent upon those communicating with your capital providers to have a clear understanding of where the line is between commercial sensitivities and allowing value to be transparently measured. The cost of capital is clearly a key component of this, alongside the profit generated and cash flows.

So here are some of the things you can leverage with communications, the clear presentation of strategic activities with likely future profit and cash flow (with the appropriate disclaimers), and your communications plan to engage both your equity and debt investors to reduce the expected returns and thus leveraging your value.

Why not do nothing?

The description so far implies there are some positive things that can be done with better communications; it is also worth clarifying the downside if you do nothing. Well at the legitimate end, you would still be putting out all of your regulatory news covering material facts and conducting the business in an efficient way. The analysts will look at your accounts, reporting activity and history to work out your market beta’s and such like, giving you some market valuation which with sufficient liquidity will, through the concept of efficient markets, leave everyone happy. Right?

A takeover target

Well like all things, it is seldom that simple. Statistically shareholders of the companies being taken-over seldom lose out in the short-term, but the management usually do! So how do you stop being a takeover target? I’m sure you have a view but being undervalued is the last place you want to be. I would suggest that at the minimum level of reporting you are most likely to be hiding your light under a bushel and thus will be undervalued ...and prey.

Summary

Corporate reporting is undoubtedly obligation, but at the same time an opportunity you should be taking to deliver value to your shareholders (which hopefully you are aligned with) and thus also be keeping yourself from danger whilst building your own and your company’s reputation.

For more information about investor relations view the website of the comapny I work for www.jonesandpalmer.co.uk

Links :

European Corporate Governance Institute

UKLA

XBRL, what could it mean for Financial Reporting in the UK?

by Steven Tolley 24. June 2008 21:06

I’m sure the last thing we all need is another acronym to try and remember but hard luck, it’s not going to change any time soon. Having said that, this one is quite likely to be a powerful enabling standard for financial reporting

XBRL stands for eXtensible Business Reporting Language, the title is pretty self explanatory but allow me to expand a little before we look at how it is likely to change your life. It is a sub-set of a technology (XML) which has revolutionised much of the computing world over the past decade, taking us from a state of poor interoperability between computers and software to a really simple method of data interchange between almost any application on any platform.

XML is a generic standard, it describes essentially how you can tag data, so for a simplified example an xml document describing me might be

<person>
<name>Steven Tolley</name>
<sex>male</sex>
<age>39</age>
<sense of humour>yes</sense of humour>
</person>

The key point here is that you can structure in plain text almost anything because you can decide what the tags are. This might not sound like a big deal but the first point is it can be read by almost any system, second point is you can create a set of rules for how this document should be structured and share this set of rules with any system.

So for example you could create a standard for sharing patient records between hospitals, it might say that each patient has to have a first name, a last name, a date of birth, an NI number, and that it may or may not have a date of next appointment. Once you have the data and the set of rules any computer system can process, share or interchange patient data.

XBRL is just that, a set of rules to standardise the tagging of financial data. As an example an XBRL data file for IFRS accounting data might look like (I’m over simplifying)

<company>
<name>XYZ plc</name>
<ifrs:NetProfit context=”2008” units=”Pounds Sterling”>2000000</ifrs:NetProfit>
<ifrs:SharesInIssue context=”To Date” units=”Each”>30567899</ifrs:SharesInIssue>
</company>

At the most basic level, if all companies filed accounts in XBRL format, and that data is publicly available, and because XBRL is an open standard anyone can get the rules of the tagging system, common office software can compare financial results of thousands of companies in seconds.
Another point worth making here is that because the data is individually tagged it can be rearranged and measured to suit the user, and can be validated by virtue of its relationship to other tagged data. In short it is easy to customise and test.

So What?

So far you may not be terribly aroused at the thought of making analysts jobs easier, particularly not if it costs you more to put in the systems to tag your data and supply it to the relevant authorities. Well you will be pleased to know it has far greater potential than that.

Network Effects

If the web has done nothing else, it has hammered home the concept of standards. The very fact that you can look at the website of any company or even send an email has revolutionised many work practices. This critical level of technological development has paved the way for innovations which of themselves would have never shown sufficient ROI to make viable.

In this networked world imagine a situation where just your accounting data was interoperable and instantly transferred. Let me paint you a picture.

From the point in time where an initial order gets entered it doesn’t need to get printed again, through invoice creation, transfer to customers and partners( possibly ebXML), transfer through departmental performance accounting to subsidiary and group accounts (this frequently happens already) but then on to national tax offices, company regulation bodies and auditors.

Many of the old reconciliation and review processes will step up a gear to become appraisal and decision making phases. Auditors for all sizes of companies will have little re-entry work to do a so will have to make up their charges with value added services. Management accounts should be available more quickly and the potential for competitive advantage creeps in through sheer speed to the decision makers of trading information.

It has the potential to do to the accounting and management trade what barcodes did for retailing.

Find more related articles on our company website www.jonesandpalmer.co.uk

Links

XBRL UK (standards body for XBRL)

Microsoft Demo using XBRL in Microsoft Excel

Example of XBRL analysis tool

Example real xbrl document (not for the faint hearted)

 

Beyond LSE AIM Rule 26

by Steven Tolley 9. April 2008 16:43

With so many AIM listed companies having left compliance with Rule 26 to the last minute it perhaps begs several questions. Was the requirement particularly onerous? Do AIM companies generally lack the commitment to investor relations? Do they see the web as pointless? From our experience there is no single reason; It is probably fair to say that few small and mid-cap PLC’s have dedicated investor relations staff and as such, some combination of CEO/ Finance Director/Group Accountant/Company Secretary try to pick up the responsibilities amongst their other activities.

Even given these pressures, in many cases the amount of management attention and time which goes into online investor relations strategy is usually tiny compared to that of the annual report or direct investor presentations. Perhaps this is because they get less feedback from the online activities or perhaps they don’t look at the web statistics and realise how many organisations are actually using the website.

Whichever is the case, it is clear from the findings of recent research and indeed from the stats we get to see about actual activity on PLC sites, the audience is big, active and growing.

To some degree what you do next depends on two key issues: first your communications strategy, second the state of your current website in terms of design and development.

Communications Strategy

This area is huge, but there are some initial things you can quickly resolve. In the first instance, the relationship with the commercial activities is important to understand as it affects messages and navigation. We see most organisations having three fundamental stakeholder groups they have to accommodate:

  • The investor relations audience – institutions, private shareholders, analysts, etc.
  • The corporate audience – staff, partners, local communities . . . anyone touched by the company.
  • The commercial audience – your customers and consumers. 

 

To assume that the basic rules of marketing don’t apply to financial communications would be a mistake. As such, this initial segmentation allows far greater scope to appeal to the needs of each group more effectively. If this division is not clear in your mind then site navigation and structure is the place to start.

Once this principle is appreciated the division of responsibility is far easier. Your commercial director and marketing department are likely to have strong views on the overall branding and content in the commercial segments; your HR, CSR and corporate communications professionals are likely to want to take responsibility for key aspects of the corporate segment; and your Chairman, CEO, CFO and IR manager are likely to have quite strong views of the IR communications when they see it as a distinct division.

Development Structure

Second, your website design and development structure. It is a well- known fact in traditional construction that without firm foundations any project will sooner or later run into difficulty. Whilst the web is no different, there are many benefits to a more flexible, yet sound technical infrastructure. To best understand this we should look at some of the factors which make a website successful.

  • Appropriate, well-structured and rich content
  • Up-to-date news and events
  • Intuitive navigation
  • Designed for function then form

Indeed a good site needs to have the user, the message and the potential of the medium in mind from the outset. Each of these factors can lead to a complex set of decisions if left unbounded. Fortunately there are a range of standards and guidelines which help steer this path. At a technical level all companies should be looking to W3C guidelines (world wide web consortium) which provides some best practice in terms of making the content universally accessible and recognisable. Rule 26 makes a start at basic shareholder information, as does the Companies Act 2006, the transparency directive and other areas of guidance put forward by the FSA. Indeed all of these start to form what we would call ‘Best Practice’ if coupled with a sensible approach to being transparent.
The diagram above breaks out the core four quadrants to corporate reporting, where a 'best practice' infrastructure is constituted by the Law, Web and Bodies sections. Good communications however, needs to add in the 'Message' section where a cogent business concept and strong branding would make your organisation stand out from the crowd.

Where Does Rule 26 Leave You?

The diagram illustrates the limited nature of the publishing requirements Rule 26 imposes. Beyond forcing the more regular updating of major shareholding analysis, it still leaves the annual report as the most comprehensive contemporary source of information.

To move forward management must first begin to understand the possibilities of the internet and that like it or not it will become the dominant communication medium for all business. At the very least if there is little effort to enhance the content and structure of the site then the annual report can be made to work much harder. Moving it from a static PDF to an independent website in its own right is forward thinking and demonstrates commitment to leverage communication media appropriately and engage the audience.

At the next level the possibilities get more exciting - structure, content, linking and multimedia all help to build trust, deliver transparency and articulate the less tangible competencies which make the business the valuable entity it is. None of this need over-commit the organisation to a timetable of expected delivery or cause it to uncover commercially sensitive processes and technologies.

Increasing the production of sustainable economic rent remains the holy grail of business. Markets continue to use future cash flow projections as a key valuation tool and as such need to be able to see where the organisation is going and assess its ability to get there. This can only be done by reviewing a mix of track record, market opportunities, resources, capabilities and an assessment of the strategic flexibility the organisation possesses . . . enter the Web.

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